Product Warranty

HIGH-PERFORMANCE SYSTEMS WITH BUILT-IN CONFIDENCE

EVERYTHING’S OKAY, WITH MAPEI

In all of the market segments it serves, MAPEI produces the industry’s most innovative, highest-quality products. Through considerable investment in research and development, MAPEI focuses on fast-track construction projects, reducing installation costs and maximising product performance, while keeping its environmental commitment at the forefront.

Through more than 80 years of technological leadership and state-of-the-art production techniques, MAPEI has developed a rock-solid reputation and earned the trust of its customers. Our products are quality tested in our laboratories so that customers can rest assured that the products they receive will meet and exceed the quality that they have come to know.

To meet every need of the construction industry, MAPEI internationally has an extensive range of products, boasting in excess of 5000. MAPEI encourages the use of full systems to remove any doubt of incompatibility and to have the full system under one warranty with the support of MAPEI’s industry-leading technical team. Click here to view our systems.

MAPEI backs the high quality of its products with warranties for each product when purchased in Australia - Qualifying for a warranty made simple! To further provide confidence, MAPEI will not only cover the repair or replacement of the product, but also the costs of reinstallation and any immediate coverings for the affected areas.

MAPEI AUSTRALIA WARRANTY


MAPEI Australia Pty Ltd (“MAPEI”), subject to the full terms and conditions, warrants that our products will be free from manufacturing defects and will not fail under normal usage for a period of 10 years from date of purchase. The products must be used within their shelf life and according to (a) the technical data sheets and other written materials issued by MAPEI for the which are in effect at the time of the installation and (b) governmental regulations and codes, and standard industry practices.

For the full terms and conditions, please click here.

HOW TO MAKE A CLAIM


To file a claim under this warranty, you must contact MAPEI, in writing, within seven calendar days of the discovery of the alleged manufacturing defect in our product(s). Proof of purchase must be submitted with any notice of claim. We have the right, without any obligation, to physically inspect, perform testing, and obtain samples at the site where the warranty claim occurred, or to engage an independent third party for those services before we determine the validity of your claim. In order to perform (or have performed) the services described in the prior sentence, the owner of the site consents to total access for such services and agrees to pay for those services and all related costs of MAPEI if the claim is invalid under this warranty. Your claim must be received and evaluated by us before any repair work is performed; otherwise, this warranty will be null and void.

All correspondence must be addressed to:

MAPEI AUSTRALIA PTY LTD

ABN 34 059 838 765

PO Box 909 Archerfield BC Qld 4109

180 Viking Dr, Wacol Qld 4076

Email: Technical-au@mapei.com.au

Phone: (07) 3276 5000

Fax: (07) 3276 5076

 

 

 

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