Products

Customer service

Mapei makes it easy for you! Customer service consists of a pleasant and professional team who ensure that all you need to do is order, receive the goods and invoice. We keep you updated, ensure that the goods are available and that they can be delivered via our competitive transport solutions at the agreed time and place.

25,000 orders, 130,000 products and 150,000 tonnes delivered each year are a result of our good delivery service.
 

Customer service

Ordering goods, transport questions etc.
mapei-kundeservice-01

Phone: +47 62 97 20 20

E-mail: [email protected]

Customer service opening hours: Monday – Friday 08.00 – 16.00

Warehouse and transport office (loading/unloading by agreement: Monday – Thursday: 06.00 – 22.00, Fridays: 06.00 – 18.00

The day before national holidays (not May 1 and December 24) warehouse/transport office closes at 18.00. Latest delivery/pick-up time on these days are at 16.00.


 
 

Transport

Warehouse and transport office (loading/unloading by agreement): Monday – Thursday: 06.00 – 22.00, Fridays: 06.00 – 18.00

The day before national holidays (not May 1 and December 24) warehouse/transport office closes at 18.00. Latest delivery/pick-up time on these days are at 16.00.

Freight tables: 

Transportpriser kunde gjeldende fra 14. august 2023

Transportpriser kunde gjeldende fra 14. august 2023 - tillegg

mapei-kundeservice-01
 

Complaints handling

How to forward a claim:

  1. Call Mapei AS, tel. (+47) 62 97 20 00, and ask to be connected to your customer contact. 
  2. Your customer contact can guide you through the filling out of the customer complaints form, or you can download it here: Complaints form
    The completed complaints form is to be sent to ([email protected]) for registration. You will be contacted in writing within 7 working days after the registration of your case. 
  3. It will be sent you a confirmation letter with a reference code to your claim. This code will serve as your reference id during the entire process as we process your case. The letter will additionally contain further information about our claims processing.
  4. Your complaint will be forwarded for internal handling. All documentation such as copies of correspondence, invoices, consignment notes etc. will be enclosed.

 

Download complaints form

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