Tilaukset, kuljetus yms.

Osoite: Tillinmäentie 1, 02330 Espoo - FINLAND

Puhelinnumero: +358 9 867 8900

Fax: +358 9 8678 9011


Asiakaspalvelun aukioloajat: ma-pe klo 8.00 – 16.00 

Tilaukset ja kuljetukset: ma-pe klo 8.00 – 16.00

technical support FI


Tilaukset ja kuljetukset: ma-pe klo 8.00 – 16.00



How to forward a claim:

  1. Call Mapei Oy, tel. +358 9 867 8900, and ask to be connected to your customer contact. Your customer contact can guide you through the filling out of the customer complaints form, or you can download it here: Complaints form
  2. The completed complaints form is to be sent to ( for registration. You will be contacted in writing within 7 working days after the registration of your case. 
  3. It will be sent you a confirmation letter with a reference code to your claim. This code will serve as your reference id during the entire process as we process your case. The letter will additionally contain further information about our claims processing.
  4. Your complaint will be forwarded for internal handling. All documentation such as copies of correspondence, invoices, consignment notes etc. will be enclosed.

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